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Smoky Valley Farm LLC BBB Business Review

What our Customers Say:

  • positive review  Quickly took my order over the phone ( while they were at a fair non the less) and I told them the urgency of what I needed quickly. I ordered it and it shipped the same day! It was 3pm in the afternoon too! Outstanding customer service! I will order from them going forward.....forever customer! ❤️

    Susan Ailiff Siegferth Avatar Susan Ailiff Siegferth
    August 14, 2019

    positive review  fantastic experience every time... navigating through nutrition for show lambs (any show animal)can be intimidating ..always knowlegeable ..always kind...(even with the silliest questions) thanks for your help ☆☆☆☆☆

    Tracy Smith Tush Avatar Tracy Smith Tush
    August 17, 2018
  • positive review  Smokey Valley is friendly and can help with any show needs

    Amber Cooper Avatar Amber Cooper
    August 17, 2018

    positive review  Best place ever!!! Great to work with and genuine thank you Heather for everything!!!

    Jen Urksa Avatar Jen Urksa
    February 18, 2018
  • positive review  It is great the store is really close and I still spend an hour or so there. I believe it's the coffee but really it's the great people who are willing to go out of the way to treat you special. Thanks

    Mark Adams Avatar Mark Adams
    June 14, 2017

    positive review  Quick to reply, reliable, and great customer service! Heather takes care of my family �

    Brooke Deemer Avatar Brooke Deemer
    May 8, 2017
  • positive review  This store has been so nice to have around. The staff is always helpful, great prices and quality feeds.

    Amy Rogers Avatar Amy Rogers
    April 21, 2017

    Awesome business and business owner!!! I would recommend everyone getting their feed and supplies here!

    Collene Williamson Avatar Collene Williamson
    April 15, 2017
  • positive review  I love the place!.....and the people too!'s grrrreat!....

    Jerry Gatts Avatar Jerry Gatts
    April 14, 2017

    positive review  Awesome people and awesome products. My horse is fed a Rowe blend formulated for the stable. He is in amazing health and condition now. I can't say enough good about the products, store, and owners! Love them!

    Holly Haley Avatar Holly Haley
    September 17, 2016

Frequently Asked Questions:

How long will it take to ship my order?
  • In-stock Flat Rate & FOB Items: 1-2 Business Days.  Same-day Shipping is our goal as long as we get your order early enough in the day (Monday-Friday).   Note: UPS 2nd Day Air orders are always processed as quickly as possible. *Feel free to give us a call if you need us to expedite your order processing, and we’ll gladly bump you to the head of the line even on our busiest shipping days.
  • Freight Items are drop-shipped directly from our vendor.  Please allow 5-10 business days for delivery on these items.

SHIPPING TRANSIT TIMES:  Our UPS Shipping program gives you an estimated delivery date. 
  • Please note that UPS has temporarily suspended their Service Guarantee due to COVID-19, however UPS is doing everything they can to meet their normal delivery dates.
UPS 2nd Day Air is available if you need your items as quickly as possible.  See the UPS and USPS Shipping Estimate Maps below for regular shipments. NOTE: Products classified as “ORM-D”, such as aerosol cans, must be shipped via UPS Ground (1-5 days) or USPS Parcel Select Ground Transportation (2-8 days for the 48 contiguous states), which may increase shipping times.

USPS Priority Mail Shipping Estimates:

Can I track my package?

Yes!  It’s our job to keep you up to date on your order, so we only ship via methods that offer Order Tracking on your packages even if it costs us a little more.

To make sure you receive your Order Update emails in your inbox, please make sure “” and “” (our in-house shipping program) are both on your safe list in your email settings.  That way they won’t accidentally end up in your junk or spam folders.

How much does shipping cost?

Flat Rate Items (Free Shipping Eligible): The majority of our items are eligible for free shipping if you spend $50 or more. Flat Rate shipping charge of $6.95 applies for orders under $50*. 
Shipping on these items is free if FOB shipping charges are applied to your order.
*$1 Minimum Order Handling Fee is applied to orders under $5.

FOB Items: Actual shipping charges apply to these bulky and/or heavy items.  Shipping charges are calculated during checkout.  Although we try to make sure shipping costs are accurate, technology is never perfect.  So if your shipping charges look too high let us know, and we’ll see if we can reduce it for you.

Freight Items: To reduce shipping costs, large equipment is drop-shipped directly from the manufacturer.  We offer a shipping discount on most freight items.  You can either call us for a freight quote at 724-484-0316, or place your order and we’ll contact you with a freight quote ASAP prior to processing your order. 

What if I buy the wrong size?

We offer Free Shipping on exchanges for sized items:
As farmers, we know it can be tough to buy new livestock gear, or a pair of wash pants, without trying them on.  That’s why we moved the fitting room to your living room (or barn!).  From hoodies to procools, if you or your livestock can try it on, you can exchange it, free! 

If you need help choosing the proper size, feel free to call us at 724-484-0316, or email, and we’d love to help you out.

Click here for more details about our Free Size Exchange Policy.

Can I Exchange or Return an item?

Yes!  We offer easy returns with our 100% Happiness Guarantee:

At Smoky Valley your happiness is at the core of everything we do. We put our products to the test in our barns and on our animals, and back every order with our 100% Happiness Guarantee, so that you can shop with confidence.

If anything you purchase fails to meet your expectations within 30 days of receipt, you can return your product for store credit, a different product, or a refund.  Click here for our Return Policy details.

Do I have to pay Sales Tax?

We only charge Sales Tax to Pennsylvania residents (6%).

If you are a PA resident, and Sales Tax Exempt: Pease contact us at 724-484-0316, or so we can set you up with a Tax Exempt online account.  It is quick and easy!

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