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What our Customers Say:
Quickly took my order over the phone ( while they were at a fair non the less) and I told them the urgency of what I needed quickly. I ordered it and it shipped the same day! It was 3pm in the afternoon too! Outstanding customer service! I will order from them going forward.....forever customer! ❤️
August 14, 2019
It is great the store is really close and I still spend an hour or so there. I believe it's the coffee but really it's the great people who are willing to go out of the way to treat you special. Thanks
June 14, 2017
Frequently Asked Questions:
FAST ORDER PROCESSING:
- In-stock Flat Rate & FOB Items: 1-2 Business Days. Same-day Shipping is our goal as long as we get your order early enough in the day (Monday-Friday).
Note: UPS 2nd Day Air orders are always processed as quickly as possible.
*Feel free to give us a call if you need us to expedite your order processing, and we’ll gladly bump you to the head of the line even on our busiest shipping days.
- Freight Items are drop-shipped directly from our vendor. Please allow 5-10 business days for delivery on these items.
SHIPPING TRANSIT TIMES:
Our UPS Shipping program gives you an estimated delivery date.
- Please note that UPS has temporarily suspended their Service Guarantee due to COVID-19, however UPS is doing everything they can to meet their normal delivery dates.
UPS 2nd Day Air is available if you need your items as quickly as possible. See the UPS and USPS Shipping Estimate Maps below for regular shipments.
NOTE: Products classified as “ORM-D”, such as aerosol cans, must be shipped via UPS Ground (1-5 days) or USPS Parcel Select Ground Transportation (2-8 days for the 48 contiguous states), which may increase shipping times.
USPS Priority Mail Shipping Estimates:
Yes! It’s our job to keep you up to date on your order, so we only ship via methods that offer Order Tracking on your packages even if it costs us a little more.
To make sure you receive your Order Update emails in your inbox, please make sure “smokyvalleysupply.com” and “shippingeasy.com” (our in-house shipping program) are both on your safe list in your email settings. That way they won’t accidentally end up in your junk or spam folders.
Flat Rate Items (Free Shipping Eligible): The majority of our items are eligible for free shipping if you spend $50 or more. Flat Rate shipping charge of $6.95 applies for orders under $50*.
NOTE: Shipping on these items is free if FOB shipping charges are applied to your order.
*$1 Minimum Order Handling Fee is applied to orders under $5.
FOB Items: Actual shipping charges apply to these bulky and/or heavy items. Shipping charges are calculated during checkout. Although we try to make sure shipping costs are accurate, technology is never perfect. So if your shipping charges look too high let us know, and we’ll see if we can reduce it for you.
Freight Items: To reduce shipping costs, large equipment is drop-shipped directly from the manufacturer. We offer a shipping discount on most freight items. You can either call us for a freight quote at 724-484-0316, or place your order and we’ll contact you with a freight quote ASAP prior to processing your order.
We offer Free Shipping on exchanges for sized items:
As farmers, we know it can be tough to buy new livestock gear, or a pair of wash pants, without trying them on. That’s why we moved the fitting room to your living room (or barn!). From hoodies to procools, if you or your livestock can try it on, you can exchange it, free!
If you need help choosing the proper size, feel free to call us at 724-484-0316, or email email@example.com, and we’d love to help you out.
Yes! We offer easy returns with our 100% Happiness Guarantee:
At Smoky Valley your happiness is at the core of everything we do. We put our products to the test in our barns and on our animals, and back every order with our 100% Happiness Guarantee, so that you can shop with confidence.
If anything you purchase fails to meet your expectations within 30 days of receipt, you can return your product for store credit, a different product, or a refund. Click here for our Return Policy details.
We only charge Sales Tax to Pennsylvania residents (6%).
If you are a PA resident, and Sales Tax Exempt: Pease contact us at 724-484-0316, or firstname.lastname@example.org so we can set you up with a Tax Exempt online account. It is quick and easy!